WSQ Create Customer Experience (SFw)
Create Customer Experience module will equip the students with the understanding, knowledge and skills on recognizing customer needs and concerns, how to display personalised service and how to create value services to delight customer. These competencies leads into a successful creation of a positive customer experience.
This module also enables the learner to understand service culture and values, how to greet customers according to organisational practice, various customs and traditions of different cultures, how to communicate effectively, delivery procedures and policies, levels of customer service, how to handle problems according to organizational policies and Organizational Service Promise.
Upon completion of this programme, learners will be able to apply a wide-range of management skills and knowledge including:
- Preferably with GCE ‘N’ Level with minimum credit in English and Mathematics OR
- WSQ ES Workplace Literacy & Numeracy Level 4
Self Sponsored Singapore Citizen / Singapore PR ≥ 21 years above
Self Sponsored Singapore Citizen ≥ 40 years above only
Self Sponsored Singapore Citizen only ≥ 35 years old ≤ $2000 WTS
Click here to view the terms & conditions for SSG Funding.
To check with student service support staff for other chargeable fees
Class Commencement Dates
For Commencement dates, kindly refer to our Programme Calendar.