WSQ Create Customer Experience

Introduction

Create Customer Experience module will equip the students with the understanding, knowledge and skills on recognizing customer needs and concerns, how to display personalised service and how to create value services to delight customer. These competencies leads into a successful creation of a positive customer experience. 

This module also enables the learner to understand service culture and values, how to greet customers according to organisational practice, various customs and traditions of different cultures, how to communicate effectively, delivery procedures and policies, levels of customer service, how to handle problems according to organizational policies and Organizational Service Promise. 

 

Course Objectives

Upon completion of this programme, learners will be able to apply a wide-range of management skills and knowledge including:

 
No. Units  
1. Recognize customer needs and concerns  
2. Display personalized service  
3. Create value services to delight customer  
     
     
 

Duration

  •  20 hours

 

Mode of Instruction


Mini lecture, discussion and case studies.

 

Certification


Upon successful completion of the programme, participants will receive a WSQ Statement of Attainment (SOA).

 

Benefits of WSQ Tourism

  • All course syllabus, curriculum, and structure under WSQ framework are designed in accordance to the industry needs of Singapore and skills sets standards by the Singapore Workforce Development Agency (SSG).
  • Students can benefit through a combination of learning instructions during the course of their studies.
  • The Tourism WSQ is recognised by the industry, and allows recognition of learning achievements through a variety of learning options.
  • Certificates are directly awarded by SSG; nationally endorsed and recognised by the tourism industry.
  • WSQ qualifications will help enhance employability locally or overseas.

 

 

 

Entry Requirement

  • Preferably with GCE ‘N’ Level with minimum credit in English and Mathematics OR
  • WSQ ES Workplace Literacy & Numeracy Level 4

Fees

S$
Tuition Fee
360.00
Self Sponsored Singapore Citizen / Singapore PR ≥ 21 years above 
 
Less SSG Funding (After 50% of Tuition Fee)
288.00
Tuition Fee after Funding
72.00
GST
25.20
NETT Fee Payable
97.20
Self Sponsored Singapore Citizen ≥ 40 years above only
 
Less SSG Funding (After 90% of Tuition Fee)
324.00
Tuition Fee after Funding
34.00
GST
25.20
NETT Fee Payable
61.20
Self Sponsored Singapore Citizen only ≥ 35 years old ≤ $2000  WTS  
 
Less SSG Funding (After 95% of Tuition Fee)
342.00
Tuition Fee after Funding
18.00
GST
25.20
NETT Fee Payable
43.20
Other Fee
 
Application Fee (non-refundable)
10.00
GST
0.70
NETT Fee Payable
10.70

Click here to view the terms & conditions for SSG Funding.

To check with student service support staff for other chargeable fees

Class Commencement Dates

For Commencement dates, kindly refer to our Programme Calendar.