WSQ Lead with Vision (SFw)

Introduction

This unit covers knowledge, skills and application skills in leading a team to deliver service excellence that is in line with the organisation’s customer focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas of improvement.
 

Course Outline

LU 1: Recognise the roles and responsibilities of a leader in operationalising the organisation's vision, mission and values
LU 2: Promote a customer-centric environment to influence team to achieve service excellence
LU 3: Analyse performance of team to identify follow-up actions for improvement
 
 

Duration

  • 16 hours
  • 2 days (Full-Time), 1.5 weeks (Part-Time)
     

Mode of Instruction

This 16-hour course uses:
• Mini lectures - to succinctly explain the concepts and theories
• Interactive activities - Group discussions on knowledge and procedural process.
• Group and individual exercises for practical activities including role-plays.
• Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
• Mutual sharing and feedback on performance through all formal and informal learning activities and games.

Trainer-Student Ratio - 1:20
 

Certification

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.
 

Target Audience 

The main target audience is managerial staff from the tourism industry sectors. The job role(s)/occupations that this unit would be relevant to may include:
• Event/Project Manager
• Travel Account Manager
• Travel Operation Manager
• Event Services Manager
• Other Managerial roles in the Tourism industry may be considered

 

 

Entry Requirement

  • ES WSQ WPL level 6 and above or
  • Preferably 1 GCE ‘O’ Level pass or equivalent
 

Fees

S$
Tuition Fee
443.00
Self Sponsored for SC / PR ≥ 21 years above
 
Less SSG Funding
221.50
Tuition Fee after Funding
221.50
7% GST
31.01
NETT Fee Payable
252.51
Self Sponsored for SC ≥ 40 years and above
 
Less SSG Funding
398.70
Tuition Fee after Funding
44.30
7% GST
31.01
NETT Fee Payable
75.31
Self Sponsored Singapore Citizen of 35 years and above for Workfare Training Support (WTS)
 
Less SSG Funding
420.85
Tuition Fee after Funding
22.15
7% GST
31.01
NETT Fee Payable
53.16
Non-Tuition Fees
 
Application Fee (non-refundable)
30.00
GST
2.10
NETT Fee Payable
32.10

Click here to view the terms & conditions for WDA Funding.

Click here to view other chargable fees for students.