WSQ Manage Training (SFw) CRS-Q-0036816-TOU


On completion of this unit, participants would have acquired the necessary knowledge and application skills to manage staff training. This includes designing, developing and implementing training plans and training materials based on training needs assessment and analysis. Participants would also have learnt how to conduct evaluation of training effectiveness.

Course Outline

1. Conduct training needs assessment and analysis in accordance with business goals and objectives.
2. Design training plan in accordance with identified training needs.
3. Develop training materials to support training plan.
4. Implement training plan within established timelines and budget.
5. Conduct evaluation of training effectiveness in accordance with training evaluation guidelines.


  • 25 hours
  • 3 days (Full-Time), 2 weeks (Part-Time)

Mode of Instruction

This 25-hour course uses:
• Mini lectures - to succinctly explain the concepts and theories
• Interactive activities - Group discussions on knowledge and procedural process.
• Group and individual exercises for practical activities including role-plays.
• Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
• Mutual sharing and feedback on performance through all formal and informal learning activities and games.

Trainer-Student Ratio - 1:20


Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Target Group

  • The main target audience is service staff from the tourism industry sectors. The job role(s)/occupations that this unit would be relevant to may include:
    • Attraction Operation Manager
    • Travel Account Manager
    • Travel Operation Manager
    • Event Services Manager
    • Other Managerial roles in the Tourism industry may be considered

Please click on the button below to register your interest.

Entry Requirement

  • ES WSQ WPL level 6 and above or
  • Preferably 1 GCE ‘O’ Level pass or equivalent


Tuition Fee
Self Sponsored Singapore Citizen / Singapore PR ≥ 21 years above 
Less SSG Funding (After 50% of Tuition Fee)
Tuition Fee after Funding
NETT Fee Payable
Self Sponsored Singapore Citizen ≥ 40 years above only
Less SSG Funding (After 90% of Tuition Fee)
Tuition Fee after Funding
NETT Fee Payable
Other Fee
Application Fee (non-refundable)
NETT Fee Payable


Company Sponsor for Non-SMEs and SMEs

Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.


Click here to view the terms & conditions for WDA Funding.

Click here to view other chargable fees for students.

Class Commencement Dates

For Commencement dates, kindly refer to our Programme Calendar.