WSQ Provide Visitor Information (SFw)
Introduction
This unit covers knowledge, skills and application skills to providing visitor information, orientating, and assisting visitors by providing directions on attractions site and apply them to the workplace.
Course Outline
LU 1: Developing background knowledge about site
LU 2: Gathering and recording visitor information statistics
LU 3: Orientating visitors to attraction site
LU 4: Assisting groups
LU 5: Outlining public programmes and schedules
LU 6: Providing directions
Duration
-
24 hours
-
3 days (Full-Time), 2 weeks (Part-Time)
Mode of Instruction
This 24-hours course uses:
• Mini lectures - to succinctly explain the concepts and theories.
• Interactive activities - Group discussions on knowledge and procedural process.
• Group and individual exercises for practical activities including role-plays.
• Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
• Mutual sharing and feedback on performance through all formal and informal learning activities and games.
Trainer-Student Ratio - 1:20
Certification
Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.
Target Audience
The main target audience are operational and/or entry level staff from the tourism industry sectors. The job role(s)/occupations that
this unit would be relevant to may include:
• Operation Crew
• Admission and Ticketing Crew
• Membership Crew
• Other operational roles in the Tourism industry may be considered
Entry Requirement
- ES WSQ WPL level 5 and above or
- Preferably 1 GCE ‘N’ Level pass or Equivalent
Fees
S$
Tuition Fee
450.00
Self Sponsored for SC / PR ≥ 21 years above
Less SSG Funding
360.00
Tuition Fee after Funding
90.00
7% GST
31.50
NETT Fee Payable
121.50
Self Sponsored for SC ≥ 40 years and above
Less SSG Funding
405.00
Tuition Fee after Funding
45.00
7% GST
31.50
NETT Fee Payable
45.00
Self Sponsored Singapore Citizen of 35 years and above for Workfare Training Support (WTS)
Less SSG Funding
427.50
Tuition Fee after Funding
22.50
7% GST
31.50
NETT Fee Payable
45.00
Non-Tuition Fees
Application Fee (non-refundable)
30.00
GST
2.10
NETT Fee Payable
32.10
Click here to view the terms & conditions for WDA Funding.
Click here to view other chargable fees for students.
